Service & Maintenance

  1. Home
  2. /
  3. Service & Maintenance

Service

Ezi Security Systems uses its own qualified staff to service and maintain our Ezi gate systems, as well as others. All our team members are recruited from the industry with a view to value add to our experience base. We strongly believe that by maintaining your own trained and motivated service team that our commitment to excellent customer service is better managed. All Ezi Security Systems service tradesman are well trained with the latest technologies and have all the necessary security industry accreditation.

When you join our customer base you’ll have access to a quality security network, which will ensure quality workmanship and technical knowledge to maintain reliable care of your security systems.

Our highly skilled service technicians may be booked to carry out breakdown and maintenance service calls, and are on call 24 hours, 7 days a week to attend to your emergencies. Further, our support team can provide telephone support and advice.

Routine Maintenance Program

Ezi Security Systems fully understands that our commitment to the customer does not end with the installation of our systems. Indeed a routine maintenance program is essential for the safety, longevity and reliability of your security system to protect your people, property and assets. The Ezi Security Systems service team will work with you after installation to develop a service and maintenance strategy to protect your security investment. All our service and maintenance programs are custom designed to suit the client’s system and budget. We may also manage:

  • Risk assessment of your current security solution
  • Equipment inspections
  • Security software management
  • 24-hour on call service 365 days a year
  • Help desk facilities
  • Staff training & development

The benefits of a routine maintenance contract:

While there are obvious benefits to maintaining your valued capital equipment such as gate systems, it’s also important to ensure that safe plant and equipment is maintained. Only regular routine servicing of equipment will help you meet your obligation to provide a safe location and equipment for your employees, sub-contractors and visitors. However, there are other benefits of being a valued Ezi Security Systems routine maintenance customer:

  • Discounted rates for all labour & parts
  • Customised development of a routine maintenance plan
  • Detection of system faults that in daily use may go unnoticed
  • Cost-effective management of security system
  • Provision of written reports on system status
  • Review to ensure system compliance with changing legislation
  • 24-hour phone access to our customer service team
  • Peace of mind, knowing your security system is fully operational

Ezi Security Systems R&D 

At Ezi Security Systems we’re very proud of our innovative design philosophy which has resulted in a uniquely Australian designed gate system portfolio. Indeed, Ezi Security Systems have led the world in the design of proactive safety systems for gate designs, which have increased the security effectiveness of our gate systems. Our own in-house research and development team has considerable national and international expertise in electrical, mechanical and civil aspects of automated security gate design. Our company was the first worldwide to introduce a fully independently risk assessed cantilever sliding gate system back in 1999. We were also the first company to design, construct and independently test the world’s first crash rated sliding gate system; the world renowned TruckStopper gate system. At Ezi Security Systems we are constantly researching for better systems, levels of safety, protection and value for money solutions. We are driven by our customers’ needs by responding to their requirements and indeed the solutions to their real threat profiles.

At Ezi Security Systems we uniquely install and service gate designs of our own design. Many competitors simply install gate systems of someone else’s design with accessories. At Ezi Security Systems all our gate systems are of an integral design and directly inspired by Australian conditions and in response to our security risk requirements.