Service

Ezi Security Systems uses its own qualified staff to service and maintain our Ezi gate systems, as well as others. All our team members are recruited from the industry with a view to value add to our experience base. We strongly believe that by maintaining your own trained and motivated service team that our commitment to excellent customer service is better managed. All Ezi Security Systems service tradesman are well trained with the latest technologies and have all the necessary security industry accreditation.

When you join our customer base you’ll have access to a quality security network, which will ensure quality workmanship and technical knowledge to maintain reliable care of your security systems.

Our highly skilled service technicians may be booked to carry out breakdown and maintenance service calls, and are on call 24 hours, 7 days a week to attend to your emergencies. Further, our support team can provide telephone support and advice

Routine Maintenance Program

Ezi Security Systems fully understands that our commitment to the customer does not end with the installation of our systems. Indeed a routine maintenance program is essential for the safety, longevity and reliability of your security system to protect your people, property and assets. The Ezi Security Systems service team will work with you after installation to develop a service and maintenance strategy to protect your security investment. All our service and maintenance programs are custom designed to suit the client’s system and budget. We may also manage:

  • Risk assessment of your current security solution
  • Equipment inspections
  • Security software management
  • 24-hour on call service 365 days a year
  • Help desk facilities
  • Staff training & development

 

The benefits of a routine maintenance contract:

While there are obvious benefits to maintaining your valued capital equipment such as gate systems, it’s also important to ensure that safe plant and equipment is maintained. Only regular routine servicing of equipment will help you meet your obligation to provide a safe location and equipment for your employees, sub-contractors and visitors.

However, there are other benefits of being a valued Ezi Security Systems routine maintenance customer:

  • Discounted rates for all labour & parts
  • Customised development of a routine maintenance plan
  • Detection of system faults that in daily use may go unnoticed
  • Cost-effective management of security system
  • Provision of written reports on system status
  • Review to ensure system compliance with changing legislation
  • 24-hour phone access to our customer service team
  • Peace of mind, knowing your security system is fully operational